Frequently Asked Question
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- Wood Elixir FAQ
- What exactly is Dr. Woodwell's Wood Elixir?
- Where can I find complete directions for using Wood Elixir?
- If I have a really stubborn finish problem, should I use more Elixir or leave it on longer?
- Will Wood Elixir solve MY particular finish problem? Can it restore any damage to wood furniture?
- Can I apply a new finish once a piece has been treated with Wood Elixir?
- Can I apply a wax or polish after I have used Wood Elixir?
- Ordering FAQ
- Who can I contact if I have a question?
- How long does it take to receive my order?
- Are there any additional taxes or duties?
- Do you accept alternative forms of payment?
- Do you have a guarantee?
- Can I sell Dr. Woodwell's Wood Elixir in my store or on my website?
- I'm a writer / producer and am interested in featuring Wood Elixir in print or on television. Who should I contact?
Wood Elixir FAQ
What exactly is Dr. Woodwell's Wood Elixir?
Where can I find complete directions for using Wood Elixir?
You can click here to view or print the Wood Elixir instruction sheet. Additional product information can be found at www.WoodElixir.com.
If I have a really stubborn finish problem, should I use more Elixir or leave it on longer?
Two light applications will often work better than one heavy application. And, most stubborn finish problems can be solved by using Wood Elixir with 0000 (finishing grade) steel wool and rubbing gently in the direction of the grain. (If you have a high gloss finish, you will want to avoid using any abrasive - even the finest grade of steel wool will leave noticeable scratches on a high gloss finish.)
Wood Elixir only needs 10-15 minutes to allow it to penetrate the existing finish, but should not be left on for longer than 1 hour to prevent the nourishing oils from beginning to get "gummy". Simply wipe off with a clean cloth then buff until the surface is dry to the touch; apply a second treatment if necessary. Wood Elixir will continue to cure over a 24 hour period after use.
Will Wood Elixir solve MY particular finish problem? Can it restore any damage to wood furniture?
Can I apply a new finish once a piece has been treated with Wood Elixir?
Wood Elixir works to restore the existing finish, so putting a finish over another finish is not recommended. To replace the existing finish with a new one (refinishing), the existing finish needs to be stripped and the surface properly prepared first.
Can I apply a wax or polish after I have used Wood Elixir?
Yes, a good quality wax can be used to increase the gloss - carnuba wax is ideal.
Ordering FAQ
Who can I contact if I have a question?
You can contact us directly for questions about your order, or for information about using Wood Elixir:
Woodwell Products
- 1-877-ELIXR-IT (1-877-354-9748)
- info [snail] woodelixir [period] com -> mailto:info [snail] woodelixir [period] com
- PO Box 20111, St. Thomas, Ontario, Canada N5P 4H4
How long does it take to receive my order?
Orders are typically processed and shipped within one business day.
Orders in the US are shipped from Port Huron, Michigan by USPS Parcel Post, and are delivered within 3-7 days.
Canadian orders to major centers are shipped from St. Thomas, Ontario by ground courier to a business address, with delivery in 1-5 days.
At present, we are unable to ship outside of the United States or Canada.
Are there any additional taxes or duties?
US Customers: There is no sales tax on US orders.
Canadian Customers: Orders shipped to addresses in Ontario are subject to 13% HST. Orders shipped outside of Ontario are subject to 5% GST.
Do you accept alternative forms of payment?
We use PayPal to process our secure online orders. PayPal offers both buyer and seller protections, and protects your personal financial information.
VISA and MasterCard are accepted for phone orders by calling 1-877-354-9748 during normal business hours.
If you prefer to pay by check, please contact us at info [snail] restorationsecrets [period] com -> mailto:info [snail] restorationsecrets [period] com with the item(s) and quantity, and your shipping address. We will confirm the order total and reply with complete payment instructions.
Do you have a guarantee?
Wood Elixir comes with a 100% satisfaction guarantee. Shipping costs are excluded for online orders, though, as are any accessories included in kits.
Can I sell Dr. Woodwell's Wood Elixir in my store or on my website?
Wood Elixir is an ideal product for the following retail and website categories:
- antique stores
- paint, wallpaper and sundry
- hardware
- collectibles
- do-it-yourself
- cleaning products
Contact Woodwell Products at info [snail] woodelixir [period] com -> mailto:info [snail] woodelixir [period] com or 1-877-354-9748 for more information.
I'm a writer / producer and am interested in featuring Wood Elixir in print or on television. Who should I contact?
Contact Woodwell Products at info [snail] woodelixir [period] com -> mailto:info [snail] woodelixir [period] com or 1-877-354-9748 with details.